In short: you can cancel your subscription at any time and keep access until the end of the period you have paid for. We do not refund partial periods, but we always refund billing errors and duplicate charges.
1. Subscriptions
- You can cancel at any time from your account or by writing to billing@zirvo.ai.
- Cancellation takes effect at the end of the current billing period (monthly or annual). You keep full access until then and will not be charged again.
- Fees already paid for the current period are not refunded, and unused time is not credited.
2. When we do refund
- Billing errors and duplicate charges: refunded in full.
- Charges after a timely cancellation: if you were charged for a new period after cancelling in time, we refund that charge in full.
- Serious service failure: if the Services are unavailable for an extended period for reasons within our control, we will offer a proportional refund or credit for the affected time.
3. Setup and project work
Fees for implementation, integration and custom automation projects are set out in the corresponding quote. Once work has started, fees for work already performed are not refundable. If a project is cancelled, any advance payment for work not yet started is refunded, unless the quote says otherwise.
4. Usage-based charges
Charges for usage already consumed (for example call minutes or messages above your plan) are not refundable, except in the case of a billing error.
5. How to request a refund
Write to billing@zirvo.ai within 30 days of the charge, including your company name, the invoice or charge date and the reason. We reply within 5 business days. Approved refunds are made to the original payment method, usually within 10 business days.
6. Business customers
Our services are provided only to businesses, so the statutory 14-day right of withdrawal for consumers does not apply. This policy forms part of our Terms of Service.